Risk Culture Belief Series
When banking regulators looked around at the financial institutions that fared less poorly during the 2008 financial crisis, one of the common themes that distinguished them was their dedication to internal transparency regarding their risks and risk management activities. The belief that “Transparency with Stakeholders Builds Trust and Enhances Risk Management” underscores the profound impact of openness on an organization’s risk management framework and its overall relationship with stakeholders.
Strategic Significance of Transparency
The executives in central roles at those firms have constant access to the best information available. Those banks tended to react faster when their aggregate level of risk looked like it was headed above their risk tolerance.
They also seemed to get into less trouble with risk concentration caused by people in different parts of the firm unintentionally piling onto similar and likely highly correlated risks.
In addition, Transparency in risk management fosters trust, not only with regulatory bodies but also with investors, customers, and employees. It involves clear communication about the organization’s risk exposure, risk management processes, and how risks are handled. This belief says that when stakeholders are well-informed, they are more likely to trust the organization’s management and decisions. This trust, in turn, strengthens the organization’s credibility and stability in the market.
Implementing Transparency in Practice
Generally executives are aware of the firm’s risks, but until ERM comes along and forces an actual discussion of risk, there is rarely a spontaneous agreement on priorities. For effective transparency, organizations must ensure that their risk management activities are visible and comprehensible to all stakeholders. This includes regular disclosures of risk assessments, risk management strategies, and the outcomes of such strategies. In the financial sector this might mean publishing detailed risk reports that explain the potential impacts of market changes on the institution’s portfolio and how these are being mitigated.
The RISKVIEWS blog provide examples of how financial institutions that adopted comprehensive disclosure practices not only complied with stringent regulatory requirements but also enhanced investor confidence during volatile market conditions. These institutions used transparency as a tool to manage expectations and provide a clear roadmap of their risk management strategies, which helped in mitigating panic and speculative actions by stakeholders.
Cultivating a Culture of Openness
Adopting this belief requires an organizational culture that values and practices openness at every level.
For over 20 years, some companies have practiced open-book management (OBM), sharing detailed information about their financial statements and business plans. But financial statements rarely provide actionable information about risk. Therefore, even in the OBM firms, there is generally a lack of knowledge about risk. With the transparency of risk and risk management information that comes from ERM, risk communication can become a part of the “Open Book.”
There may be a paternalist urge to protect employees from scary information about risk, but ERM provides a language for talking not just about bad things that can happen, but also about what is being done about it. By including more employees in the risk discussion, there is also an increased chance that the firm will become aware of critical changes in the risk environment and possibilities for enhancing mitigation activities to better achieve the firm objectives with less disruption from unexpected adverse events.
From the C-suite to the operational teams, everyone must understand the importance of transparency and its role in effective risk management. Encouraging a dialogue about risks and openly discussing failures as well as successes makes the organization more agile and responsive.
Conclusion and Forward Look
Embracing transparency is indispensable in the contemporary landscape where stakeholders demand more accountability and clarity. “Transparency with Stakeholders Builds Trust and Enhances Risk Management” is a principle that not only supports compliance but also catalyzes stronger, more trusting relationships with all parties involved in the organization’s ecosystem.
In our next post, we will explore the third Risk Culture Belief: “Cross-Functional Collaboration Optimizes Risk Response.” We’ll examine how integrating diverse functional expertise within an organization can lead to more robust risk mitigation strategies, driving home the value of collaborative approaches in contemporary risk management practices.